What flavor of headhunter is this?

Could you please clear up the different recruiter types? What exactly is the difference between Contingency, Corporate, Retained, Staffing/Temp, etc.? What advantages/disadvantages does each pose? And what level of hiring (entry, mid, exec, etc.) does each do?

Corporate Recruiters are the folks who work in a company’s HR department. They recruit only for their own company and are paid a salary (and sometimes a bonus).

Staffing/Temp Firms are employers themselves. They recruit and hire people, then they assign these folks to client companies. The workers go to work at the client company every day. The client pays the staffing/temp firm a fee from which the firm pays the worker a salary and benefits. If you want to be employed directly by the company where you show up for work, then staffing/temp firms are not for you. Neither corporate recruiters nor staffing firms are headhunters. (Nor are career coaches or career marketers.)

Real headhunters are independent. They are not the employees of any particular employer. They do not hire you. They will not find you a job. Their business is filling positions for their client companies. That’s why headhunters usually will not return calls from job hunters. It’s not their business.

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Flushing your rep

The hot story this year in the career pages of many publications is about how the Internet tracks you leave behind could cost you a job. We all know that now. (It’s akin to plastering your resume all over the Net, or writing your phone number on bathroom walls.) The question is, what can you do about it?

If you’ve been an errant blog poster, commenter on discussion forums, or out-of-control Facebooker, your digital leavings might be cleaned up — if you know how to do it. In Erasing Your Tracks, Computerworld editor Tracy Mayor walks us through efforts to expunge Google results on three people who regret their droppings. While only one got satisfaction, the stories of all three are instructive.

The Internet is wide and deep, and there is no flush handle.

How much would you pay for a job?

I never cease to be amazed at the scams sophisticated professionals fall prey to. But when you’re looking for a job, any help is welcome. People want to believe that if help costs a lot of money, it must be good help. Think again. I’d like to share some e-mails between a reader and me. (I’ve blocked out the names because, as you’ll see, the names don’t really matter.)

A reader asked: Do you have experiences with [XXX Enterprises] in Atlanta, GA? They are in the “executive marketing” business and say they can help me land a good job. They want $2,400 down and $2,400 in the next 6 months for a one year contract, with a guarantee. They claim to have their own list of people that they have placed inside of local companies, and that for the most part they use these to get recommendations and, of course, interviews. And, yes, they will re-write my resume, put me through interview rehearsals and use their skill at going through the Atlanta business databases for companies that would hire someone like me. Sounds good… but…

I responded: Get three references from them: people they have placed. Three more: managers who have hired their clients. Call them all. The firm’s claim implies the people they have placed hire multiple new clients from them. It’s a kind of a ponzi scheme. My bet: They will never give you references. It sounds good, yah. But, check the references before you give them a check. Is the guarantee of the “money back” variety? Read more

Poo on who you know

I’ve always contended that being well-connected isn’t what it’s purported to be. I discuss this briefly in Meet the right people. Lots of folks think that unless they have a big-time inside contact at a company, they’re better off applying for a job through a job board and the personnel department. After all, only a few decision-makers in a company really matter. Who wants to waste time with nobodies?

Poo on all that, says Duncan Watts, one of my favorite social scientists. I don’t much care for social scientists, and I think why I like Watts’ social research is that his Ph.D. is in theoretical and applied mathematics. But much of his work is in networks — how people connect with and influence one another. (Watts wrote the best book I know about networking, Six Degrees: The Science of a Connected Age. But don’t expect lightweight tips. This book requires you to read carefully and think.)

So, how does this help you land your next job? Simple: You might have a big-time inside contact at your target company, or you might know a lowly programmer or marketing assistant. I think it’s better to have one or two credible grunts telling the boss that he ought to talk to you, than to have a vice president (of Human Resources? Gimme a break.) do it.

Watts re-did Stanley Milgram‘s famous “small world” experiment to show this effect. (We know this today as six degrees of separation.) Fast Company magazine reports on Watts’ work in its February 2008 edition (it’s an oldie-but-goodie). In 2001, Watts used a web site to recruit about 61,000 people, then asked them to ferry messages to 18 targets worldwide. Sure enough, he found that Milgram was right: The average length of the chain was roughly six links. But when he examined these pathways, he found that hubs — highly connected people — weren’t crucial. Sure, they existed. But only 5% of the e-mail messages passed through one of these superconnectors. The rest of the messages moved through society in much more democratic paths, zipping from one weakly connected individual to another, until they arrived at the target. Grunts — not big-time contacts — are the key to good networking.

Poo on who you know. What matters is that lots of good people know you. You don’t need a powerful headhunter, or the CEO of a company to recommend you to a hiring manager. Run-of-the-mill people are good sources of referrals that can pay off nicely. The more solid people that know you, the better. Which proves something I’ve said for a long time. If you want to find your next good job, go hang out with people who do the work you want to do. The more, the better.

#1 Tip-off that a headhunter is for real

In my last posting, I talked about the importance of qualifying headhunters who call you. The world is now awash in hucksters calling themselves recruiter or headhunter. Many are calling from overseas, likely from the same call centers that you call for computer support.

To avoid wasting your time, risking your reputation and professional credibility (these clowns will make you look like you’re desperately searching for a job by widely distributing your information), and driving yourself nervous waiting for results, vet every caller carefully.

There’s one key thing to look for. The headhunter who calls should already know you. Otherwise, why would he waste his time calling? Real headhunters don’t cold-call people they know nothing about. They “source” potential candidates through people whose opinions they respect. They call you only when they already know enough about you to determine that you’re worth calling. Underneath it all, the headhunter’s clients are paying for the headhunter’s network of respected contacts.

A legitimate headhunter will call you because they identified you as a potential candidate. This doesn’t mean they found your resume on some job board. It means they spoke with someone who knows and recommends you. This is what a headhunter’s clients pay for — the headhunter’s inside contacts. (They can get bundles of resumes pretty much for free.)

A real headhunter will have background on you. He will have a recommendation from someone who made a judgment about you and shared it with the headhunter. The headhunter calls you because you are you. And the headhunter already knows who you are.

Headhunters who call blindly and reveal they know nothing about you are nothing more than want ads delivered by telephone or e-mail. They aren’t earning a fee. They’re spinning a roulette wheel. They’re dailing for dollars. Is it any wonder you never hear back from them? The odds they’re going to place a random individual (you) are miniscule.

So, judge the headhunter. Ask every headhunter or recruiter who calls you, What do you know about me? What is it about me that led you to call? Who recommended me?

If they can’t tell you, it means they haven’t done their homework, and they don’t know you. They’re not headhunters. They’re not for real.

Managers take note: If you’re paying a “headhunter” or “recruiter” to randomly solicit people for a key job you need to fill, you need to vet your headhunter carefully, too.

How can I qualify a headhunter who calls me?

We’ve been discussing headhunters recently. One reader went off on a tear that’s worth sharing. And it includes a question worth answering. I’ll offer some advice at the end.

I just stumbled upon your blog after the last fruitless 30-minute phone call with another clueless recruiter. I could use some advice on qualifying recruiters in the first five minutes of the conversation. If you have some material on your blog/website along these lines, I’d really appreciate it.

Then I read your blog item, Headhunters: Novices, wannabes & clueless franchisees. You wrote:

“Today, the headhunting industry is so full of total novices, fast-buck entrepreneurs, online resume-scrapers, job-board mavens, LinkedIn miners, data-base scavengers, spam spreaders, and clueless franchisees that any company needs to ask one question when it interviews a headhunter: Do you know what the hell you’re doing?”

I said to myself, this guy has got it down. I am going crazy having seen all of the above in the past three months. I get recruiters who haven’t read my resume, who haven’t an idea of what the client really wants, and who propose me for jobs that I’ve told them I don’t want to consider (mostly short-term contract positions rather than permanent, direct hire). By the way, three of them came from Ladders and one involves a proposal for a classic Ponzi scheme.

Don’t get me started on LinkedIn. There, I get recruiters asking me to help them find the proverbial candidate who walks on water. Is perfection really the primary paradigm for filling positions?

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Oops! There goes another one!

The foreman at a lumber mill is giving a tour to the Human Resources manager. He hears a voice over the din of all the machinery. “Ouch!” Concerned that the new, accelerated production schedule is resulting in accidents, they follow the sound to a worker running a huge saw that slices through trees like bars of butter. “What’s the matter? Why’d you cry ouch?” asks the foreman. “Well,” says the saw operator. “I was trying to put more logs through the saw faster, like we were told, and I just stuck my arm out like this, and… Whoa! I’ll be darned! There goes the other one!” The foreman turns to the HR manager: “Well, that does it. You were right. There goes another one. We need to post these jobs on CareerBuilder long before we need to fill them.”

Once again, a lousy economy is thrusting people into a job market where the talent is running scared. People will snatch up jobs, any jobs, to pay the mortgage.

I try to teach people the importance of pursuing the right job, not just a paycheck. But I always qualify that, because I certainly understand that putting food on the table and paying the rent may be a good reason — maybe the only reason — to take a job, any job. But even in dire circumstances, it’s important to step back and consider the consequences of such short-term thinking and decision making. The trouble is, business is leading the way.

Two articles in a recent edition of Computerworld highlight the problem. In Software Holding Back Spread of Multicore Chips, we learn that new computer microprocessors with four “cores” (translation: four brains) are now shipping to companies that want the extra processing power. But customers and analysts alike complain that there’s no software that takes advantage of this massive leap in computer hardware. Oops. Read more

Armchair Recruiting: Hiring what comes along

Headhunting firms routinely claim they will bring the best candidates to their clients. Employers like to say that people are their most important asset, and they hire only the best.

It’s a load of crap. Most headhunters and employers recruit and hire from what comes along. They not only don’t recruit who is the best in the field; they don’t know who is best because they don’t often seek them out. They don’t make it their business. Hiring managers who fail to recognize this risk the long-term success of their operations, and the people they hire risk their careers.

In Headhunters, Personnel Jockeys & Monkeys I wrote about companies that don’t want headhunters sending them job candidates whose resumes are already on the job boards. It seems the personnel jockeys at these companies are already busy “recruiting” from the boards (that is, scanning and sorting resumes), so why should these companies pay for more of the same?

A couple of headhunters responded to the aforementioned posting, saying that they’ll take their candidates anywhere they can find them. This sharpens the distinction between active headhunters and passive headhunters. It also points out the enormous quality gaffe employers themselves make when recruiting. They are not hiring the best people for the job.

The distinction is sharp and it reveals a fundamental and profound difference in the quality of recruiting and hiring practices among headhunters and employers.

You can identify, recruit and hire the people you want by going out into the world with a set of criteria and tracking down the best people in your industry. You’ll encounter a few surprises and meet interesting people. You’ll become part of their network. A good network is a circle of friends, and those new friends will be your source for future searches, too. You’ll also learn a lot about the industry and profession you recruit for, and that makes you a better and more credible headhunter.

Or, you can sit at a desk and take what comes along. But don’t tell me you’re headhunting. You’re not a headhunter. You’re passive, like the employer’s HR department that does the same. And the quality gaffe you’re making is that you have settled — you have not hunted, found or recruited. You’ve made a forced choice. Read more

Headhunters, Personnel Jockeys & Monkeys

Welcome to the monkeyhouse.
When the economy is tight, the marginal members of the headhunting business get very nervous because the low-hanging fruit disappears. They actually have to work to make a living. Meanwhile, the best headhunters are busy with challenging assignments because The Truth About Speeding Trains is that while they may slow down a bit for a curve, they don’t stop. These companies keep hiring, but carefully.

You’ve probably heard me say that 95% of HR workers aren’t worth spit. And I usually put that in context by adding that 95% of headhunters aren’t worth spit, either. But look at the bright side. 5% of HR workers and 5% of headhunters have no competition.

Many “headhunters” don’t know how to find new clients, and they sure don’t know how to find the best candidates. They pick the low-hanging fruit and call it a job. Let’s take a look at what this means, and how it affects you.

Don’t give us low-hanging fruit.
A headhunter recently wrote to me, complaining that her corporate clients don’t want her to submit resumes of people whose resumes are already plastered all over the job boards.

We have seen a couple of clients indicate that they do not want to see resumes of candidates who have been sourced on the popular job boards (even if they have not sourced the candidate themselves). [“Sourced” means “found.”] We always clear the candidate on the client company to determine if they have been contacted or applied to the company. We would never submit a candidate who has indicated contact with a client company.

Translation: We find resumes on Internet job boards and we send them to companies, hoping to get an interview, a hire, and a fee. Read more

Job-hunting insanity

In an edition of my syndicated column, I ran a poll in The Seattle Times. I asked readers to pick from four methods they’d use to get in the door at a company. In other words, how would you apply for a job?

77% responded that they would pursue the channel that is most closed to them — the HR department. Even though they know that the line is long and the competition is stiff, people still take this path. Something like 40%-70% of jobs are found and filled through personal contacts. I don’t think that surprises anyone, and most people know in their gut that “it’s who you know.”

So, why do people go through HR?

Let’s see if I can help you view this from another perspective. Suppose your boss gave you an important project, and you realized it could not be accomplished by conventional means. In other words, the way it’s always been done ain’t gonna cut it. Your boss just wants the job done. Would you continue applying the same-old methods? Or, would you demonstrate creativity and try something new? (Your boss is watching.)

Hold that thought. Read more