Talent Crisis: Managers who don’t recruit

In the June 2, 2015 Ask The Headhunter Newsletter, a reader wonders what the problem is with employers. They really can’t find the hires they need??


Why do companies seem to have such a hard time finding the people they say they need — the “talent?” I apply for jobs that I know I’m a fit for based on what they say they need. We do a short dance, and they stop talking to me and move on to the next applicant. Most of the time I’m talking to Personnel. It’s not just me. I know several very successful people out of work who keep having the same experience. Is it us, or the employers?

Nick’s Reply

We’ve been discussing how human resources departments, technology and job boards contribute to the problems employers claim to have when trying to hire the talent they need.

But I think the real solution lies not just in eliminating the artificial obstacles to recruiting and hiring. Employers must learn how to actively do it right. And there’s no mystery about how to do it right — and no artifice in it at all.

The problem you and your friends face is that you’re not being recruited. You’re being solicited. Recruiting right doesn’t require more technology or more investment or specialists of any kind. The best recruiting and hiring tool is already in place, waiting to be deployed.

recruitBut there’s the rub. Very, very few employers deploy the army of recruiters that already exists in their ranks. Line up 10 managers and they’ll give you 10 different answers to the question, What is your No. 1 job function?

You can take all the skills of all managers and pile them up and they won’t outweigh the one most important skill of a good manager: hiring great people.

If a company keeps failing to hire great people who stick around and do profitable work, then it has to take a look at how good its managers are at this one function.

Every manager’s No. 1 job

Managers who hide behind HR — or who fear HR — don’t deserve the title. Managers who don’t recruit should be sent packing.

If managers are not personally spending at least 20 to 30 percent (that’s one to two days per week) of their time identifying, meeting, cultivating, recruiting, interviewing and hiring great people, they’re not earning their keep. Hiring is every manager’s No. 1 job.

I know this will shock many managers (and HR executives), but hiring is not and cannot be HR’s job. In fact, HR needs to get out of the way entirely — and leave recruiting up to the managers who run the departments that do the work, and that understand firsthand the tasks and tools required for the business.

Just ask anyone who has ever interviewed with an HR representative: Did HR demonstrate any expertise in the skills it was judging you on?

Only managers can do that. And it’s time they started doing their jobs and making their companies proud. I’ll bet they’d make job seekers happier, too — because interviews would suddenly become more relevant and intelligent. And HR could go back to processing payroll.

Judge employers by their managers

For job seekers, it’s worth judging employers by who’s on the front line of recruiting. Does the hiring manager make first contact with you, or is that a personnel jockey calling? (See The Recruiting Paradox.) What do you imagine would happen if you referred just-say-nosuch calls to your administrative assistant (or agent) — instead of talking to the employer yourself? The employer would be appalled, of course. So, why should you be fielding calls from administrators when you’re being recruited? Where’s the manager that wants to hire you?

My point is that job seekers — especially when contact is initiated by the employer — should politely request to have that first discussion happen with the hiring manager, or no dice. No resume. No filling out applications. No employment tests. No social security numbers. First let’s see what that hiring manager has to say, and if it’s worthwhile, go from there. Hey — we all need to weed out the tire kickers, right?

If you’re afraid you’ll “lose an opportunity,” consider this: Most inquiries from employers go nowhere. But you already know that. The ones that lead to a job usually start with the decision maker. No manager is going to sacrifice a candidate he or she really wants to meet if the candidate declines to talk to HR first. The rest are tire kickers.

I think that’s the approach you and your friends need to start taking. Assert yourselves. I think there’s nothing to lose, and you may very well get an audience with a real decision maker.

Here’s a heads-up for all employers: The talent crisis is managers who don’t know how to recruit. The shocking solution to the “talent problem” is for managers to do their own recruiting.

How does “the manager’s No. 1 job” rank in importance at your company? Would you rather be recruited and interviewed by an actual manager, or by HR? When you are rejected, who rejects you: HR or the manager who would hire you? Why do companies put middlemen in the hiring process, when middlemen just bog it down and lead to errors?

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