2 magic questions to ask every interviewer

On September 14, 2020
2 magic questions to ask every interviewer

A reader asks for help dealing with an interviewer’s questions over video, in the September 15, 2020 Ask The Headhunter Newsletter.

Question

questionsAfter I passed a phone screen with an HR interviewer for a software developer position, I was given a technical test/challenge of seven questions which I aced. Now I’m scheduled for a technical interview with one of their developers and a manager for 90 minutes over Zoom. The HR rep said they will ask me questions, give me a coding challenge, talk about their processes and answer my questions. They’d like me to have my camera on “to make it a more personal experience.”

I know your feelings about video interviews and I’m generally not too crazy about code challenges over Zoom calls. I think this is dumb, as everyone works differently. Some people might need more time, for example, to research something. This is not high school that we need to test each other. I think the most important thing for me is that I feel confident, and that my life doesn’t depend on getting this job, so I’m not stressed about it. Do you have any advice for me for this interview? Thanks.

Nick’s Reply

Zoom interviews are common nowadays because of the pandemic, but I dislike video interviews at any time. (At least the interviewer will be human and not a HireVue-type A.I. algorithm!) Job interviews are already stressful and a smart (rare!) interviewer must account for a candidate’s added nervousness and awkwardness while using video.

Then there is the problem of how the interviewer comes across on video and how that affects the applicant’s performance and how he or she is evaluated.

Your advantage is that you don’t need this job. This by itself will make you more confident and powerful. So I would just take it as it comes. But I think the key to success is not what you’re asked during your video interview; it’s what questions you ask.

Take some control of interview questions

I never advocate confronting an interviewer. But I do advise avoiding an unfair or unreasonable interview setting.

If you believe the video interview format might hurt you and the employer’s ability to choose the right hire, you might consider bringing it up diplomatically. For example, if you feel awkward about coding while they’re literally watching over your shoulder, let them know. This gives you a measure of control while still demonstrating respect.

If you need to look something up, you might quote what Albert Einstein reportedly said when he was asked what is the speed of light. “[I do not] carry such information in my mind since it is readily available in books.” Smile and gauge the interviewer’s reaction. You may be taking a risk, but the risk of saying nothing may be bigger.

Now I’ll suggest two things you can do when they ask if you have any questions. You’ll see how one sets up the next, almost magically.

Magic question #1

First, ask them what the deliverables are for this job. What do they expect their new hire to do (tasks) and accomplish (specific objectives) in the first month, three months, six and 12? You’re asking for a sort of a project plan for the job. What’s “magic” is that this makes most interviewers realize you’re really thinking about their business and not just about getting a job offer. It also tells you whether they really know what they need.

If the interviewer provides a cogent answer, you’re ready to really engage them. Since any coding challenge they give you will probably be hypothetical and not directly related to the job, up the ante. Segue into an offer that no good employer can refuse.

Magic question #2

Based on their answers to #1, ask the second question, which is magical because it turns an interview into a demonstration.

“I’ve been happy to discuss hypothetical examples. Now could you outline a real problem or challenge you’d want me to tackle if you hired me? I’d like to show you how I would approach it or do it. Of course, I don’t expect you to disclose anything proprietary or confidential! And of course, I’m not going to complete a project here in the interview, but I would like to show you how I’d do this job.”

That’s a very powerful request and a worthy risk to take. I doubt any other candidate will make such an offer to the interviewer. It demonstrates that you are fearless and confident – and prepared. I think it will set you apart. Of course, don’t do so much that you’re delivering free work or actually solving a problem without getting hired!

There’s not a job interview where you can’t ask the interviewer these two critical questions. If the employer cannot answer them to your satisfaction, or isn’t interested in a demonstration of your abilities, reconsider whether this job is a good opportunity — or a mistake waiting to happen.

Finally, if they turn your Zoom meeting into an awkward, uncomfortable inquisition, then you probably don’t want to work with them anyway because that’s what the job is going to be like!

What are the best questions to ask an interviewer? How can you get a measure of control in a video interview?

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Don’t fall for A.I. video interview during COVID crisis

On May 21, 2020
Don’t fall for A.I. video interview during COVID crisis

Emotion AI researchers say overblown claims give their work a bad name

A lack of government regulation isn’t just bad for consumers. It’s bad for the field, too.

Source: MIT Technology Review
By Angela Chen and Karen Hao

video interviewPerhaps you’ve heard of AI conducting interviews. Or maybe you’ve been interviewed by one yourself. Companies like HireVue claim their software can analyze video interviews to figure out a candidate’s “employability score.” These assessments could have a big effect on a candidate’s future. But many of these promises are unsupported by scientific consensus. There are no strong, peer-reviewed studies proving that analyzing body posture or facial expressions can help pick the best workers. The hype worries the researchers. Many agree that their work–which uses various methods (like analyzing micro-expressions or voice) to discern and interpret human expressions–is being co-opted and used in commercial applications that have a shaky basis in science.

An Illinois law regulating AI analysis of job interview videos went into effect in January, and the Federal Trade Commission has been asked to investigate HireVue (though there’s no word on whether it intends to do so).

Meredith Whittaker, a research scientist at NYU and co-director of AI Now, emphasizes the difference between research and commercialization.”We are particularly calling out the unregulated, unvalidated, scientifically unfounded deployment of commercial affect recognition technologies. Commercialization is hurting people right now.” (HireVue did not respond to a request for comment.)

Nick’s take

We’ve torn down and examined the video interview before, and HireVue’s version in particular. We keep doing it because it just keeps getting worse. Now, during the time of COVID-19, you’re going to have to do video interviews — no getting around that. But what kind of video interview you subject yourself to is another matter.

If an employer wants to meet over Zoom or Webex, that’s one thing. But if they want you to record a robo-interview video so that an A.I. (artificial intelligence) algorithm can then “analyze” your expressions, tone and body language to judge your “employability,” you need to hit the PAUSE button. The researchers behind this technology say it’s bogus to use it for job interviews and are calling for consumer protections. Maybe you should tell the employer that MIT says so. Then offer to do a Zoom meeting, maybe without video.

Are you willing to be judged by algorithms that A.I. researchers say should not be commercialized for job interviews? How do you say NO? What does it mean that MIT Technology Review, and possibly the Federal Trade Commission, are taking on this $25 billion industry? And what do leading HR executives who rely on  HireVue and other such systems have to say about all this? 

 

 

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HireVue: Selling AI snake oil to gullible HR

On October 23, 2019
HireVue: Selling AI snake oil to gullible HR

AI

 

A face-scanning algorithm increasingly decides whether you deserve the job

HireVue claims it uses artificial intelligence to decide who’s best for a job. Outside experts call it ‘profoundly disturbing.’

Source: The Washington Post

AI

An artificial intelligence [AI] hiring system has become a powerful gatekeeper for some of America’s most prominent employers. Designed by the recruiting-technology firm HireVue, the system uses candidates’ computer or cellphone cameras to analyze their facial movements, word choice and speaking voice before ranking them against other applicants.

More than 100 employers now use the system, including Hilton, Unilever and Goldman Sachs, and more than a million job seekers have been analyzed. But some AI researchers argue the system is digital snake oil — an unfounded blend of superficial measurements and arbitrary number-crunching that is not rooted in scientific fact.

 

Nick’s take

Human Resources executives have always been suckers for HR technology. “It’s AI”! But real AI experts say now HR has jumped the shark. Er, snake. Ever willing to swallow the venture-funded concoctions of database jockeys masquerading as recruiting experts, HR doesn’t give a hoot about science — or common sense when hiring. So bring in those candidates, scrub ’em up and get ’em ready! The venture investors behind HireVue are delivering digital snake oil, and HR is holding the funnel. Are you ready to swallow it? We’ve covered this before, but the story keeps, uh, coming up.

What’s your take?

  • What do you think of AI in the recruiting and hiring process?
  • Have you ever sat for a cognitive facial scan with a straight face?
  • If you’re an employer, would you feed this stuff to your job applicants?

 

 

 

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Tell A.I. robo-interviewer where to stick it

On August 26, 2019
Tell A.I. robo-interviewer where to stick it

robo-interviewerDoes an employer’s chat-bot want you to do a video interview with an AI-based robo-interviewer that will interpret the results with “intelligent” facial recognition and predictive analytics — so an algorithm can “decide” whether you qualify for a real interview with a personnel jockey who knows nothing about the work you do?

Gizmodo’s Brian Merchant reports that Applying for Your Next Job May Be an Automated Nightmare. And he gives you everything you need to tell that employer where to stick it and why.

News I want you to use

Companies like Citibank, l’Oreal, Danone, and PricewaterhouseCoopers are using VCV, a digital recruiting AI bot, to abuse job applicants without the overhead of a personnel jockey’s time. Urban Outfitters, Intel, Honeywell, and Unilever use another bot: HireVue. Those two “AI” firms have $1.7 million and $93 million in venture backing. Another recruiting bot vendor, AllyO, has $19 million in backing.

And they’re all ready to interview you in absentia. And you should consider whether it’s worth wasting your time.

HR explains robo-interviewer hiring

Wonder why HR departments are so screwed up? Because HR consultants tell them they’re in business to save money. Gizmodo reports why HR managers want you to talk to a robo-interviewer:

“’AI in human resources is cost-effective and better for business overall,’ Barbara Van Pay, the CEO of SmartHR Consultancy, writes in Entrepreneur Magazine. Van Pay points to a 2016 Society of Human Resource Management survey that found the average cost-per-hire was $4,129. AI, she reasons, could whittle that figure away. ‘With many of the AI recruitment and Human Resources programs available offering tailor-made packages on a monthly, quarterly, and yearly subscription basis, it’s not hard to see that you can save a pretty hefty penny by transitioning to AI technology solutions.’”

The article gives no indication that Van Pay is human.

“Shitty automation”

Gizmodo explains why HR really uses that robo-interviewer, quoting Aaron Rieke, Managing Director of Upturn, a Washington, DC think tank that promotes equity and justice in the design, governance, and use of digital technology:

“But these startups [HireVue, VCV, AllyO, among others] risk offering a prime example of shitty automation—an automated product adopted in the name of saving money, that risks, in the end, just making everybody’s lives worse. In this case, the automation is designed to benefit one side of the equation almost exclusively: the employer.”

This seems to be the latest explanation about Why cattle-call interviewing doesn’t work.

How you can use this news

If an employer suggests you should subject yourself to abuse by its AI HR bots, you can cite Reike — when you tell the employer where to stick it. Just send over a link to Rieke’s stunning expose of automated, AI-based hiring.

He shared some of his concerns with Gizmodo:

“Human biases have long plagued hiring, and any claim that machine learning algorithms alone can fix that is bogus… It has been reported that VCV uses facial recognition to identify candidates’ ‘mood’ and ‘behavior patterns’ to help recruiters assess ‘cultural fit.’ This raises all kind of red flags… Facial recognition technology is often less accurate for women and darker-skinned people. Even assuming companies like VCV can evaluate ‘mood’ or ‘behavior,’ it’s not clear how that should help a recruiter assess candidates… We need a lot more information about how systems like these are designed and tested. Until that happens, I’m extremely skeptical. The hype is way ahead of the facts.”

Just because a top VC firm like Sequoia funds it, and just because HR saves a “hefty penny” using it, doesn’t mean you shouldn’t tell an employer where to stick it.

Read more in Gizmodo. To see how the robo-interview shoe might fit on the other foot, see Interview ON: How to interview for 1,500 jobs.

Have you been subjected to robo-interviews? How’d it go?

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At last: HR gets an upgrade!

On August 7, 2019
At last: HR gets an upgrade!

HROur good buddies across the pond at BBC News have revealed HR’s newest weapon against to help job candidates get hired. (Oops.)  Yep — HR has gotten an upgrade! Recruiting robots!

News I want you to use

Read it on BBC News: Meet Tengai, the job interview robot who won’t judge you

If this seems far-fetched, some employers in the U.S. are already using robots to interview you on your mobile-device camera — and then other robots (algorithms) watch your interview video to decide whether you will “proceed to the next step.”

Look, Ma! No hands!

A couple of years ago, we covered a U.S. company the BBC references — “HireVue, a US-based video platform that enables candidates to be interviewed at any time of day and uses algorithms to evaluate their answers and facial expressions.”

Look, Ma! No hands! human HR managers! Or you could just Tell HR you don’t talk to the hand.

Heads up! Like it or not, you’re going to encounter recruiter bots. Maybe you already have. 

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What does HireVue tell us about employers?

On August 23, 2016

Sighmaster — an Ask The Headhunter regular — tells this story about an encounter with an employer that tried to schedule a HireVue video interview prior to any other discussions with the job applicant. (From the comments section of HireVue Video Interviews: HR insults talent in a talent shortage.)

Sighmaster’s Story

hirevueBack in July I applied for a design job with Connections Education. I got an email from their HR rep:

“Thank you so much for applying with Connections Education!  I am sending you a first round, preliminary digital interview request in a separate email through our vendor, HireVue, for the position with Connections Education. [Note the redundancy in mentioning the company name twice, was this email sent by an algorithm?] This process allows you to record yourself answering questions that will be watched by the hiring team, who will then set up second round, in-person interviews.”

I replied as follows:

“To quote the letter writer in this ATH article (HR Pornography: Interview videos), I find this request creepy, impersonal, presumptuous, Orwellian, exploitative, voyeuristic, unprofessional, and perhaps even unethical. It is also insulting. A hiring manager that won’t ‘waste’ their time interviewing candidates is certainly not worthy of my time. I am withdrawing my application.”

Her response:

“I am sorry that you feel that way and it is certainly not meant to be any of those items listed. If you would prefer to do a phone interview instead, we can arrange that. The reason we use HireVue as the first step in our process is because of the high volume of positions we have open, it would be impossible to screen the amount of applicants we are able to using a tool like HireVue. You can also opt to turn the video part off and just do audio id desired. I hope you’ll reconsider this position and agree to a phone interview.” [sic]

So, there ya go, I refused the HireVue and got a phone interview with the hiring mgrs.

The call consisted of a man who was the creative mgr and a woman who was director of marketing. The woman seemed nice, but the man had the personality of an uncooked potato. How’s that for ironic? I certainly would like to have seen this guy perform on a video camera to see if it would have been worth my time to talk to him (it wasn’t!).

Needless to say, the “interview” went nowhere — when you talk and talk and talk but the hiring mgr has nothing much to say other than “do you prefer mac or pc” (and you get sentenced to hell if you answer pc!) the outcome is inevitable.

I got their rejection email a few days later, to my relief. Of course, I’m still unemployed, but hey at least I stood my ground…*sigh*

Nick’s Reply

What does their use of HireVue video interviews tell us about employers?

This is just one data point, but it’s worth noting two outcomes of Sighmaster’s response — bold as it was. First, even though Sighmaster withdrew from the process, the employer still pursued this applicant. Saying no emphatically doesn’t necessarily kill the employer’s interest in a good candidate.

Second — perhaps more telling –, it seems the company’s choice to use video interviews to begin with may have signaled what kinds of managers Sighmaster would meet during a phone call, and what the experience would be like.

If you’ve been subjected to video interviews, did you find any correlation between that practice and the rest of your experience with the employer?

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HireVue Video Interviews: HR insults talent in a talent shortage

On August 22, 2016

Welcome to the machine.

video interviewsYou’ve got rare, desirable skills — but are you ready for video interviews? Maybe what makes you rare is how hard you work for your employers. In any case, you apply for a job.

You fill out several pages of online forms. You attach a resume that you spent hours customizing to address the specific employer and job. You provide names of references, sign off on a waiver and agree to the terms required.

Software and some algorithms scan your data record for keywords. If they match those in the employer’s database, your application is flagged for the next step.

Then you get an e-mail. It asks you to click on another agreement, and to sit in front of your own video camera to answer a series of questions from an online robot. You carefully organize your responses and do your best to be calm and collected as you address the eye.

No one from the employer has spoken with you. No manager has taken time to answer your questions. No one at the employer company knows you exist.

When you’re done, you click your video interview up to a database at a company called HireVue. What you don’t know is that no human will ever take time to watch you answer all those questions. No one hears you speak.

bit-streamAnother robot “views” your video and algorithms scan the sounds and movements you make in the video.

The employer has invested its money in HireVue, not in you, to conduct this assessment — which we can’t even call an interview because although HR is viewing there is no inter-action with anyone. It’s just your bit stream and a recording and some software and hardware, saving the employer the cost of deploying a human to judge you.

If your data doesn’t match the template the employer uses to match job candidates, the recruiting process ends. A quick look at the employer’s website reveals that “People are our most important asset!”

Sucks for you, doesn’t it?

Question

When I applied for a job, they wanted me to sign into something called HireVue so a robot could interview me. Are they kidding? They’re trying to attract people like me and the best they can do is a video camera? (Not to sound arrogant but the work I do is specialized and it’s not easy to find people with my skills.) Long story short, I told them (yes, told them) to take a hike. I’m a software developer. Would you like to join forces and create a robo-interviewer job candidates can send to employers? I’d like to see their faces when the talent they’re dying to hire wants them to pose for the camera before I decide they’re worth my face time. Are you seeing a lot of this, or is this just one clueless company (that I won’t name though I should)?

Nick’s Reply

In the midst of a talent shortage, HR tells the talent to sit for video interviews but can’t figure out why it can’t attract the talent it needs. Gee, is there a connection? Or is the modern HR executive daft?

I keep seeing HireVue infomercials popping up in the news. It’s a fair guess that these uncritical fluff columns are HireVue’s PR team pitching “content” to the media. Press releases are free advertising, but many media outlets eat it up because the PR agent does all the work and basically writes the article. The news outlet saves money, too, while real news reporters collect unemployment.

There’s a recent fluff piece about HireVue in the Wall Street Journal — which should know better: Video Job Interviews: Hiring for the Selfie Age. (The Journal requires a paid membership, but you can view the article for free by searching Google for the title, then X-ing past the splash screen.) On the other hand, the dusty skeleton in the WSJ’s closet is its defunct CareerJournal, which compromised the newspaper’s editorial integrity to sell its job-board service: Job-Board Journalism: Selling Out The American Job Hunter. So perhaps it’s no surprise the WSJ is hawking HR technology.

I’d like to ask the Ask The Headhunter community: Do you as a job seeker (or as a hiring manager, or as even one of the many HR folks who subscribe to Ask The Headhunter) buy this stuff?

canddiate-lineInterview videos infomercial claim #1

“…companies say [HireVue] is an efficient, fair and inexpensive way to process hundreds of applicants…”

The key word in this statement is “process,” as in “process meat.” Here’s what Gilman Louie, partner at Silicon Valley venture firm Alsop Louie, told me about how modern HR technology destroys an employer’s competitive edge:

“HR processes 2,000 candidates! They don’t look through 2,000 candidates! And at the end of the process, what they get is the same candidate that everybody else running PeopleSoft gets! So where’s your competitive advantage if everybody turns up with the same candidates?”

Infomercial claim #2

“Video interviews have significantly reduced travel costs for Cigna recruiters. Frank Abate, a senior recruiter there, said one of his colleagues racked up more than $1 million annually just traveling to meet candidates. Since adopting video interviews four years ago, that colleague’s expenses are now under $100,000.”

Gee. Imagine spending money to go find the talent. Cigna is saving by not meeting candidates.

By not meeting candidates.

By not meeting candidates.

You can’t make this stuff up.

Imagine if Cigna told its sales team to stop spending money to call on customers to close deals.

I love your idea for a robo-interviewer app for job seekers. Imagine how much you — the talent — could save by telling employers to talk to the video camera before you bother talking to them in person. Get that employer ready for its close-up. Tell HR you don’t talk to the hand.

Infomercial claim #3

eye-lens“Recruiters at IBM and Cigna said they evaluate candidates based on how well the person communicates his/her thought process, whether the person answers all parts of the question—and whether he/she makes eye contact.”

Eye contact??? Uh, contact with what eye??

Infomercial claim #4

“HireVue, InterviewStream, WePow and other vendors that make video-interviewing software say their programs make hiring more fair because all applicants must answer the same questions, placing substance over schmoozing and small talk.”

Schmoozing and small talk are bad things. The robo-interview vendors now save HR jockeys from the ignominy of having to talk with the talent HR claims is so hard to find, so hard to attract, so hard to hire. Heaven forbid recruiting should be a social interaction where you can judge someone in person.

Small talk is a bad thing. But employers say they want to judge applicants for cultural fit. Tell it to the camera.

Just how gullible is HR?

While the HR profession’s existence is being questioned in the C-suite, HR outsources its most important job — hiring — in a stunning display of gullibility. Wowed by technology it doesn’t even understand, HR deploys it at enormous cost to insult the talent it needs to attract during a talent shortage.

The by-line on this WSJ “article” is Dahlia Bazzaz, a former “crime reporter” and summer intern — and Ms. Bazzaz goes on to blurt out this sales pitch for HireVue:

robo-hr“Taking robo-recruiting one step further, some HireVue customers have an algorithm review the video interviews for them. Using data about the skills and attributes companies are seeking for a given role, a program called HireVue Insights scans videos for verbal and facial cues that match those skills then ranks the top 100 applicants.”

Now I get the “crime reporter” part, and we get to what’s really going on. Personnel jockeys don’t just avoid recruiting and interviewing you. They let HireVue’s robots “watch” your interview videos. Don’t those schmutzes realize they’re next? WTF? Inflatable interview dolls?

Let’s go back to Gilman Louie, whose investments in the digital world are his livelihood. What does he say about picking people?

“When you’re selecting people..  it’s personal. And personal is not digital.”

HR eats this stuff up.

“Speeding up the hiring process allows recruiters to look at more applicants than before…”

HR complains its job postings yield such a flood of applications that HR can’t possibly “look through” them all. But now personnel jockeys have time to look through all those videos. Gullible?

We could partner to produce an app that requires HR to make video interviews job applicants can watch to judge employers. But we’d do better selling popcorn to all those couch potatoes while they dial the talent knobs. Then there’s this idea for production services we can sell to job applicants: HR Pornography: Interview videos.

Companies like HireVue, InterviewStream, WePow — can you blame them because HR is stupid enough to spend its money insulating itself from, and insulting, the talent HR says is so hard to attract in today’s hiring market?

Can you? I can. These HR technology vendors are vampires sucking the recruiting budgets out of comatose HR departments while pitching stories to the media about how people are interchangeable parts — to be sorted by algorithms and selected by robots.

The HireVue Quiz

There’s an issue with HireVue’s video interviews I haven’t even mentioned. Can you guess what it is?

Would you sit for a robo-interview? Or would you rather HR pose for you first? Just how daft do you think HR is?

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New Grads: Send a robo-dog to job interviews!

On July 18, 2016

In the July 19, 2016 Ask The Headhunter Newsletter, a reader bemoans the effect of “stupid” technology on hiring. He doesn’t realize he needs to get a dog.

Question

robo-dogI saw a disturbing story on Bloomberg: Goldman Scraps On-Campus Interviews for Robo-Recruiting. It’s about how fewer companies are doing on-campus interviews because of the lack of jobs. Rather, some companies are having a machine do the interview. I cannot tell you how stupid I think this is. I am sure you will agree.

As an electrical engineer, I have to say that this is a misuse of technology — people like me might make such technology possible. I’m tired of hearing about “disruptive technology.” If this is the future, I want no part of it. What is happening here?

Nick’s Reply

Employers have given new grads no choice but to send robo-dogs to their job interviews to woof it up with the employers’ robots.

At the same time companies like Goldman Sachs complain there’s a skills shortage, they demonstrate a complete lack of recruiting acumen.

CNN reports there’s a surplus of talent (College job hunt gets tougher as campus interviews fade):

About 12.6% of college grads are underemployed, meaning they don’t work enough hours.

Then CNN quotes a recruiter:

There is a real skills gap. [Many college grads] don’t know where their education and skills fit in the workforce.

It seems this “Wall Street titan” can’t figure out what to do with skills and education, either.

How does this smell?

CNN says “the U.S. economy has a record number of job openings.” The U.S. Bureau of Labor Statistics confirms there are 5.6 million open jobs.

NewsHour’s Paul Solman calculates that around 19.5 million Americans are either unemployed, under-employed, or looking for a job even though they’re no longer counted as unemployed or as part of the work force.

That’s a ratio of 3.5 job seekers to every vacant job. While not all job seekers are qualified, there’s hardly a talent shortage. But employers like Goldman Sachs claim there is — so, what do they do to pick the right candidates?

Edith Cooper, Goldman’s global head of human capital management, says she’s got a really novel way to recruit and entice the elusive qualified new grad. She has stopped sending humans to interview them:

We’re trying to take out an individual’s assessment of talent.

CNN elucidates this new strategy:

The Wall Street titan announced last week it will ditch on-campus interviews starting next year for undergraduates in favor of an automated interview recorded by HireVue, a Utah-based company that creates software for recruitment.

The aforementioned recruiter explains this supply-and-demand rationale:

A generation ago…the employer came to the candidate. Now the candidate has to find the employer.

If the head of Goldman’s HR isn’t getting it, here’s an analogy the head of sales might understand. There are millions of investors hungry for good investments, so Goldman’s stock brokers should stop selling — and wait for investors to beg for a Goldman account.

Beg to work for us!

In a job-seeker’s market, new grads must subject themselves to machine interviews, invest their time filling out online applications, and wait like starving dogs to be fed. Meanwhile, Goldman Sachs HR managers get paid to wait for bots to do their hiring. Disintermediation, anyone?

dog-bot-2It seems not to occur to the Goldman Sachs of the world that they can’t find talent because they’re not looking for talent. It’s the proverbial story of washing your hands with rubber gloves on. It’s surrogate interviewing. Outsourced hiring. To use another metaphor, rather than going out to meet the talent, Goldman Sachs is sending a robo-dog named HireVue with a note in its mouth. Machine interviewing.

I’ve written about the likes of HireVue before: HR Pornography: Interview videos, WTF! Inflatable Interviewer Dolls? This is not disruptive technology. This is outsourced corporate irresponsibility.

In the midst of the claimed “talent and skills shortage,” CNN says the percentage of big-name employers that go to college campuses to recruit has dropped from 89% in 2007 to 76% today. They’re so desperate to find and hire talent that they’ve stopped recruiting! Worse, in a job-seeker’s market, Goldman tells job seekers to do tricks to get jobs.

Automated Personal Service

Recruiting requires selling — something a stock brokerage company should know a lot about. It requires personal contact, persuasion and, yes, a soft touch. Especially during a talent shortage.

Let’s go back to that analogy. In an effort to boost sales, Goldman Sachs tells its stock brokers to stop selling. Instead, the company publishes advertisements notifying investors that if they want to do business with Goldman, they must log-on to a third-party website and record their request for help with their investments. The selection algorithms are waiting! If you qualify, Goldman may do business with you.

Better yet, imagine this. You make it past the HireVue machine and Goldman invites you for a real interview. You respond with a link to your website and invite Goldman to record answers to questions that your own software will analyze to determine whether Goldman qualifies as a place you’d like to work.

Now, that’s automated personal service only a bank can appreciate!

Send in your dog

Elise Gould, a senior economist at the Economic Policy Institute, said to CNN:

Recent college graduates are having a hard time finding a job — finding a good job has become much more difficult.

robo-dog-3I’ve got an idea to make it easier on graduates.

Goldman schedules an interview where a personnel jockey will conduct a screening interview before you are permitted to meet the hiring manager. (Remember: There’s a talent shortage and Goldman is really desperate to impress and entice good applicants.)

Here’s the good part. You hire your own dog. You send a surrogate to the interview, so you won’t waste your time. (Perhaps you rent the dog from HireVue.) If anyone asks how you dare to send a dog with a note in its mouth, you cite the CNN article:

Goldman says it’s trying to weed out any biases between job candidates and interviewers, such as mutual friends, interests in the same sports or same schools.

You’re just trying to make sure the interview is fair and unbiased.

Do robots dream of job offers?

Is Goldman Sachs really suffering from a talent shortage and skills gap? While new college grads are dreaming of job offers, are industry titans working hard to find, recruit and hire those rare applicants they really need?

HireVue CEO Mark Newman is laughing all the way to the bank. I’m laughing at Goldman Sachs’ HR managers, who are deploying auto-mutts to bark at college grads. Woof!

If you’re the talent, and you know how difficult you are to find, I refer you back to last week’s column — with apologies for yet another metaphor: Tell HR you don’t talk to the hand. (For some solutions, see HR Managers: Do your job, or get out.)

What do you think? Are new grads just not ready for real jobs? Or are employers not ready to hire anyone? Maybe you should throw the employer’s bot a digital bone.

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HR Pornography: Interview videos

On October 13, 2014

In the October 14, 2014 Ask The Headhunter Newsletter, a job seeker won’t make a video:

My wife, a veteran in her field, began a search for a better job and company. In the past, she used the broken and traditional job hunting methods. After showing her the Ask The Headhunter website and purchasing the companion books — and with a little coaching from me — she landed two job interviews with hiring managers within three weeks.

watching-computerSuddenly, a personnel jockey injected himself into the ongoing discussions with the hiring manager. The recruiter insisted that my wife submit herself to a one-way, online digital video taping, answer a series of pre-selected “screening questions,” and upload it to who knows where for “further review and screening” by who knows whom.

She found the request creepy, impersonal, presumptuous, Orwellian, exploitative, voyeuristic, unprofessional, and perhaps even unethical. (I’ve attached HR’s e-mail.) She declined, instantly prompting an automated “Do Not Reply” rejection e-mail. She was not worthy because she wouldn’t subject herself to a dehumanizing “HireVue Digital Video Interview.”

This new wrinkle in HR practices seems like the most unsettling and counterproductive yet. It not only removes access to the hiring manager, but also live, human interaction. It sounds like “HR pornography,” where perverted personnel jockeys huddle around a monitor to gawk at videos of “virtual job candidates,” picking apart perceived blunders while they screen you out.

Would you please share your comments and advice on this new and bizarre interviewing phenomenon?

Nick’s Reply

This HR department cheapens itself, the employer, and everyone it subjects to automated interviews. “Talk to the camera by yourself” is not an interview. It’s stupid. Your wife is right to say no, and she’s smart to move on to a better employer.

A recent survey of 600 HR professionals by McQuaig Institute, which develops talent assessment tools, found that 65% of respondents said their company’s hiring managers are not very good interviewers. Meanwhile, HR says its job is to train managers to interview. Is it any wonder HR cuts itself and hiring managers out of interviews and farms the task out to a video company?

A 2013 ADP survey found that, “Consistently across the globe, employers have a significantly more positive impression of how they manage their workforce versus what their employees experience in the workplace.” ADP concludes that “as a whole, HR does not have a handle on the asset it is hired to manage.”

In short, HR is doing a lousy job at interviewing, and HR seems to think it knows what it’s doing — while employees disagree. HR has cornered the market on stupid.

If your wife has already decided not to “make a porn with HR,” I suggest she call the hiring manager and say something like this:

“What’s up with your HR department? I’m glad I spent time talking with you about the job and how I could help your company. But I don’t make videos. I’d be glad to come in for an interview with you. If we decide there’s a match, I’ll fill out a form for HR, but I don’t talk to imaginary interviewers on camera. I find that insulting. I leave the rest up to you.”

Of course, use whatever expressions you are comfortable with. But let the manager know you’re interested in further discussion with him, but not in solo videos for HR.

  • An alternative is to offer to do a Skype interview with the manager. HR may not realize that Skype is basically free, while video interview services can be pricey.

Managers who relinquish control of job interviews to HR likely also let their mothers vet their dates. The culprit here is HR, but the real problem is the hiring manager. Will he stand up and do what good managers do — make his own decisions? (For more about how HR’s missteps can cost you a job, see 7 Mistakes Internal Recruiters Make and The Recruiting Paradox.)

I reviewed the e-mail instructions your wife received — all boilerplate. It’s pitiful and sophomoric:

“One of our Recruiters will review your information and if there is a good match, you’ll be contacted either via e-mail or phone to schedule additional time to speak live.”

But the hiring manager has already decided to spend “additional time speaking live” with your wife. So what’s up with this? How is a “Recruiter” (capital R) going to judge whether there’s a good match better than the manager who has already been interviewing her? Stupid.

“This is a real interview! Be sure to treat this interview as you would an in-person interview.”

Bull dinky, not it’s not! It’s a fake interview with no interviewer.

  • An alternative is to offer to meet with the hiring manager again, rather than do the video. There is no need to say no if you offer a sound alternative.

If anyone fears saying no means “losing an opportunity,” the far bigger risk is having your video rejected by HR — and then having it float around the company forever — if not in some video-interview vendor’s database. (How do you know it won’t be shared with other employers?)

“Feel comfortable to be yourself. We want to see your personality.”

What they mean is, we don’t want you to see the personalities of our personnel jockeys because, face it, they’re a bunch of data diddlers that we don’t want talking to anyone. (I wonder what they’d say if you asked for a video of HR answering your questions? For more stupid HR tricks, see WTF! Inflatable Interviewer Dolls?)

If I were your wife, I’d want to talk with the manager one more time, to find out what he thinks about all this. If he tells her he has no choice, my reply would be, “I’m amazed. I left our discussions very impressed, but I’m going to be blunt with you. I’d never take a job in a company where managers don’t manage the hiring process. It says a lot about the operating philosophy at your company. I wish you the best.”

Is your wife taking a risk by talking to the manager like this? I think there is little, if anything, to lose when you are forced to the back of the line by the HR department and the manager concedes. A professional community that does not call out questionable behavior is not worth living or working in.

watching-computer-2To see the punch line in all this, you have to visit HireVue.com, the company that handles video interviews for this employer. Scroll to the bottom of the homepage, where HireVue offers a “success story” from a leading customer — Rodney Moses, VP of Global Recruitment at Hilton Hotels. But Rodney doesn’t tell his story in a video; it’s a slide show hosted not on HireVue, but on SlideShare.net. Video interviews are good enough for you, but not for HireVue’s best customers. HireVue and HR need to eat their own dog food before feeding it to job seekers.

More important, HireVue reveals the real problem employers face, in the introductory video at the top of its homepage.

HIREVUE AUDIO: “In a sea of candidates that all look the same, how do you find the ones that stand out? Since 2005 the number of applicants for any given job has increased four-fold, making it impossible to properly screen and assess each individual…”

No kidding! And what do you suppose caused that increase?

HireVue’s business model is predicated on employers blindly soliciting staggering numbers of applicants — far too many — via indiscriminate digital advertising. The results overpower any employer’s HR resources, so HR needs a video screening process to deal with a job posting process gone haywire. The real solution is to turn off the firehose and eliminate the flood of inappropriate applicants.

For more on this topic, don’t miss HireVue Video Interviews: HR insults talent in a talent shortage.

If HR would stop drinking from a firehose, it wouldn’t need to throttle its candidate pipeline. Besides, it’s unbecoming to do either.

A manager talks to a candidate again and again, only to have HR demand that the candidate make a video in front of an unmanned camera so HR can decide whether to continue discussions.

Just say no. But it’s the manager who should be saying no — to HR — about making inappropriate requests of job applicants.

Your wife did the right thing. Is it worth letting top management know what’s going on down in HR’s playroom? If HR is busy playing digital spin-the-bottle, HR should get out of the hiring business.

HIREVUE AUDIO: “Your best candidate could be the 100th to apply, yet you’ve only got time for the first 25.”

Ah, the promise of being able to view a hundred or more candidate videos!

How many videos can HR watch before it goes blind? How does HR explain its disrespect of hiring managers’ interview skills — and its own failure to teach them? Would you make an HR porno? :-)

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