fraud Archives - Ask The Headhunter®

American Express fires recruiting scam merchant “7F”

On October 11, 2016

After realizing they’d been ripped off for thousands of dollars by phony recruiters when they used their American Express cards to pay for “services,” Cate Bruner and John Rice (not their real names) found an active discussion about SevenFigureCareers (a.k.a. 7F) on this website.

Rice learned the 7F lawyer who had threatened him into silence was bogus. Bruner learned the private equity partners she had interviewed with were frauds.

Other readers who had been solicited and scammed by 7F recruiters shared their experiences, as well as documents, phone numbers, voice mails and e-mails they’d saved. Crowd-sourced evidence was quickly gathered in the community and late last week American Express fired the recruiting scam merchant — SevenFigureCareers.

“We did our own research based on some of the things you highlighted,” said American Express spokesperson Ashley Tufts. “We have cancelled the merchant.”

UPDATE : Sometime today, Oct. 12, 2016, the SevenFigureCareers.com website went dark.
Readers have reported the firm is doing business on Facebook and at Manta:
https://www.facebook.com/ArthurFrench.SevenFiguresCareerS/
http://www.manta.com/c/mx6hngr/sevenfigurecareers

American Express fires SevenFigureCareers

When I contacted American Express, the credit card company immediately put its fraud team on the matter. Within a matter of days, it took action.

“We always want to do what’s best for our card members,” Tufts told me, “and one of our policies is that if it’s a fraudulent charge our card members aren’t liable for that.”

She could not comment on exactly what AmEx found when it researched SevenFigureCareers, but said, “We did determine that we wanted to cancel the relationship. They will no longer be able to accept American Express cards. They’re no longer a merchant.”

What to do if you got scammed by 7F

7F uses so many business names that I gave up trying to track them all down. Most are permutations and abbreviations of Seven, 7, figure, and careers. The scam usually starts with an e-mail from Tony French or Art French. For more details, see 7F: Anatomy of A Recruiting Scam.

“If a Card Member has questions about their purchases with this merchant, they should call the number on the back of their Card,” advised Tufts.

So how did 7F slip by?

amex-partner 7F victim John Rice said he put aside his misgivings about signing a contract with 7F when he saw the big American Express Partner logo on 7F’s website: “It gave me the confidence to do business with them, because I figured I could get my money back if anything went wrong.” And boy, did it go wrong.

“They promised interviews for six- and seven-figure jobs,” said Rice, “but delivered short phone calls with illiterate phonies.”

Rice filed disputes with AmEx, but didn’t get anywhere. “They said, ‘I’m sorry,’ and I was out $2,500, but I learned a lesson.”

But it seems credit card fraud — whether it’s AmEx, VISA or MasterCard — usually pertains to unauthorized charges being made on your card, or to merchants not delivering what was promised. It seems the credit card companies have a harder time identifying phony merchants.

I asked American Express a few questions

1. How does AmEx verify that a merchant is legitimate before authorizing it to collect payments?

“We have a number of steps we go through when signing up a merchant to accept American Express, including reviewing both information provided by the merchant and information from external sources. We also require that merchants abide by applicable laws and regulations. After account set-up, we provide ongoing monitoring of merchant accounts.”

2. What is AmEx’s process for investigating and issuing refunds?

“Customers can contact us any time they have a concern about a charge on their American Express Card. Whether it’s a charge they don’t recognize, a service that wasn’t delivered by the merchant or any other reason for a billing inquiry, we are happy to investigate, taking into account both the Card Member and merchant perspectives.”

But giving up is not the answer if a credit card company rejects your dispute. It’s up to you to provide additional information — and that’s what happened here. Loads of people helped crowd-source evidence about SevenFigureCareers.

“We may investigate an inquiry further,” said Tufts, “if a Card Member or merchant provides new or additional information after we review the initial supporting documentation regarding a disputed charge. Based on the investigation, American Express will determine if the Card Member is eligible for a refund.”

3. Doesn’t this kind of thing hurt American Express’s reputation?

“American Express maintains the right to…terminate Card acceptance with merchants that may be harmful to our brand, are illegal or high-risk.”

I judge people and businesses by whether they deliver. American Express jumped on this when I brought it to their attention. Tufts did exactly what she said she’d do, and followed up with me several times by phone and e-mail, when she said she would.

I’ll be happy when I learn John Rice and Cate Bruner have gotten their $2,500 back. I’ll be impressed when I learn American Express has contacted all card holders who lost money to a merchant that AmEx now knows has been operating illegally and fleecing card holders. To me, that’s what brand means.

Will anyone get a refund?

American Express made it clear to me that’s between AmEx and its card holders. Tufts could not disclose to me whether refunds will be issued — the card holders will be contacted directly.

To avoid fraudulent transactions, consumers can visit AmEx’s Security Center to learn more about steps they can take to protect themselves from fraud. It seems we’re all a bit too trusting when we buy stuff — but there’s no assurance that using a credit card will protect you from phony vendors. So check the link and think!

Meanwhile, if you got scammed by SevenFigureCareers, don’t let it slide — this is your chance to try to get your money back again. If you succeed, please let me know.

7F vs. AmEx, MasterCard, VISA

7f-credit-cards I asked Tufts whether, as a result of identifying a scammer merchant, American Express will notify MasterCard and VISA.

“Yes,” she wrote me. “We may report a business name and the name of their principals to the MATCH™ (Member Alert to Control High Risk Merchants) listing maintained by MasterCard.”

It’s ironic — I reported in another article that Art French touts 7F’s cool new technology of the same name!

“7F has developed an automated MATCH technology platform, a different approach to executive recruiting which gives us a significant competitive advantage in the marketplace.”

It’s poetic justice: MATCH™ is being deployed against a phony MATCH. We’ll see which works better — the one that rips people off, or the one that stops fraud.

Company brand & community responsibility

Where does this episode end? With a few people getting their money back? With a phony merchant losing its ability to collect payments using credit card accounts?

If the merchant is operating illegally, this ends when the merchant gets hauled before the authorities, goes to court, is tried, fined and goes to jail. I believe that’s AmEx’s responsibility — and VISA’s and MasterCard’s — to the community it serves and does business with.

If all a credit card company does is cut off a crooked merchant’s account — that’s not responsible community behavior. And it’s not a smart brand strategy.

Community responsibility means:

Taking legal action against scofflaws to protect the community and the company’s brand.
Notifying all AmEx card holders who’ve been scammed by SevenFigureCareers — whether last month, last year, or two or more years ago — that their money was taken illegally.
Using all legal means to get all victims their money back.

I realize AmEx can’t disclose its legal matters. But if the company files charges against SevenFigureCareers, that’s a matter of public record, so AmEx should make its actions public.

A company’s brand is defined by how it treats its community.

Only American Express has all the evidence and information necessary to prosecute SevenFigureCareers. Will it protect its brand by protecting its community?

How did we bust SevenFigureCareers?

It’s important to understand what kind of crowd-sourced information led to this consumer win. I’ll lay it out in the next Ask The Headhunter newsletter and here on the website: WWEJSS: How does a fake recruiting firm get a credit card merchant account?

Thanks to members of this community for looking out for one another, and thank you to American Express for its timely action.

Sign up for the newsletter if you don’t already get it — it’s free, it’s weekly, it arrives in your e-mail, and it’s loaded with answers to daunting job-search challenges real people face, in a Q&A format.

Then join us here for the post mortem to learn how to recognize recruiting and career scams — including funky contracts and con artists. There’s lots more to this story!

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Systemic Recruitment Fraud: How employers fund America’s jobs crisis

On January 21, 2013

In the January 22, 2013 Ask The Headhunter Newsletter, reader John Franklin (who appeared with me on a PBS NewsHour segment last September) says recruitment advertising is often deceptive and asks how widespread I think the problem is:

Hi, Nick — Happy New Year. I was one of the other folks featured in the PBS story Is Applying for Jobs Online Not an Effective Way to Find Work? I’m writing to follow up on one point that I made but which didn’t get addressed due to the time constraint: companies running advertisements to update their talent pools and databases vs. actually doing any recruitment.

From my experience, this is an extremely common and rather deceptive practice that contributes to a great deal of the frustration experienced by so many job seekers. They see an ad that fits them perfectly, but it turns out to be nothing more than an invitation to submit so you can become a file listing as opposed to a candidate. In your opinion, how widespread is this practice?

(Thanks in advance for your input — great job on the piece!)

Nick’s Reply

Happy New Year to you, too! Thanks for writing to follow up on an important point you made to PBS NewsHour that didn’t make it into the program.

The practice you describe is as old as job ads. It probably seems innocuous to most people, but it’s an insidious practice that I believe contributes heavily to America’s jobs crisis.

When employers published jobs primarily in newspapers, they’d create what we used to call “composite ads.” To save money, they’d run one ad rather than five, and that one ad would include requirements for perhaps five different positions. It was the proverbial kitchen sink of recruitment advertising. The hope was that they’d get enough resumes with enough of a mix of skill sets that they’d fill at least one job, hopefully more.

Fraudulent job ads

At the same time, employers were doing exactly what you’ve noticed: filling their filing cabinets with resumes. I’m sure employers bristle at the suggestion that this is deceptive. “We’re soliciting resumes for jobs! So what if that includes jobs that are not open yet?”

It’s worse than deceptive. I think it’s fraud. A job ad is a solicitation that implies there is a current, specific, open job to be filled. This creates anticipation in the job hunter, and the reasonable expectation that the job will be filled in short order — not that the resume will be filed, to be used later and who knows when. Job hunters reasonably expect a timely answer when they submit their resumes. But we all know what really happens: usually, nothing at all.

If employers want to gather resumes to stock their databases, that’s fine, but they should disclose what they’re doing. I’m sure they’d nonetheless rake in lots of resumes, but at least people would know the difference between applying for a job and applying to have their resume stored for later use.

Fresher stale jobs and resumes

How “fresh” can stale jobs be? The games employers and job boards play with resumes don’t end there. You’ll find that employers “update” their job postings with a few minor changes to keep them high in the “search results” — even though there’s no material change in the position. And the job boards encourage this practice. They remind employers to “refresh” their postings as a way to make the jobs databases appear “up to date” with “fresh jobs daily.” It’s a racket and a conspiracy. It allows a job board to claim it’s got X millions of “fresh, up-to-date job listings!” when all it’s got is stale bread with a new expiration date stamped on it.

The job boards tell job hunters to do the same thing with their resumes. “Keep your resume high in the results! Update it regularly!” Translation: Keep visiting our site so we can report high traffic to employers, who are so stupid that they not only “refresh” their own old listings, they pay us even more money for “refreshed” stale resumes!

HR funds the jobs crisis

Corporate HR departments are funding and propping up the job boards in an epic scam that has turned real recruiting into a bullshit enterprise that has nothing to do with filling jobs. The con is enormous. I believe it’s the source of “the talent shortage.”

After creating this fat pipe of resume sewage, employers complain they can’t possibly handle all the crud it delivers to them every day. “We received a million resumes yesterday! We can’t find good hires! And there’s no time to respond personally to everyone who applied!” Of course not. If you had to dive into a dumpster of garbage to find a fresh carton of milk, you’d complain, too. The trouble is, it’s HR departments themselves that are paying job boards to gather, store, and sell that drek back to HR. It’s incredibly stupid, but when’s the last time you saw the HR profession do anything smart in recruiting?

A billion dollars worth of nothing

Where does the jobs crisis come from? Why can’t good people get jobs? Consider Monster.com, the world’s biggest job board. In the last four quarters, the world spent $1.05 billion to fill and then dive for resumes and jobs in this dumpster. Yet year after year since 2002 employers have reported that Monster was their “source of hires” no more than about 4% of the time. Is there anything to call this but a conspiracy between HR departments and the job boards? Is it anything but a racket? Is it fraud?

When a company publishes a job solicitation that’s intended only to stock a database, that’s deceptive. When employers publish jobs on a website that they know doesn’t fill many jobs, I call that systemic recruitment fraud.

The most stunning outcome is that recruitment advertising is choking the very employers that pay to prop it up. You’ve nailed the problem: Job ads — no matter what their form — are often deceptive. They’re not used to fill jobs. They’re used to build deep databases of old resumes. That’s what the jobs crisis floats on.

Billion of dollars spent on databases to find and fill jobs — while employers cry “talent shortage” and record numbers of talented people can’t get hired.

Yet another rant about job boards and HR practices? Yep. Is there a board of directors out there that realizes it’s funding the jobs crisis with its investors’ money? Contribute your stories and comments below. Nothing will change until the purveyors of this sludge get their noses rubbed in it.