Rude employers who don’t bother to follow up with job candidates after interviews, even after promising a hiring decision within X number of days, are a staple topic on Ask The Headhunter. And it’s no wonder — job applicants are fed up with, “Hurry up and submit your application! Hurry up and fill out the forms! Hurry up and show up for an interview! Then hurry up and wait while we contemplate our navels!”
Comments on I really, really want this job, a discussion about frustrated job hunters, turned back to the problem of employers that fail to display the most basic courtesies.
Reader LT commented:
Back when HR was “wages and benefits”, management made darn sure there were hoards of fresh-faced stenographers and typists to crank out correspondence of all types, including but not limited to “We thank you for your interest in XYZ Company, and will have a decision by Friday next.”
But, complains LT, after you do all that HR asks of you, “the next sound you hear is utter, complete rude, deafening silence.”
Were companies better citizens then? I don’t know. I do know that, at least form a potential employee’s perspective, their “corporate culture” is so blatantly demeaning that it is beyond comprehension why anyone would care to work there.
LT raises a very good question. What changed?
Is it the lack of support staff to write thank-you notes? I think it’s a far more serious and systemic problem. In many companies, HR doesn’t behave respectfully any more because it has boxed itself in.
As a profession, HR has created a monster. While some HR departments actually recruit, HR on the whole funds job applicant sources like Monster.com, CareerBuilder, HotJobs, TheLadders to the tune of billions of dollars a year. For what? To ensure a massive, untenable, unworkable, impossible-to-process pipeline of incoming job applicants.
When HR got into bed with the databases, its standards slipped, and thoughtful, careful recruitment turned into a mindless, sloppy, “volume” business. Sorry, LT, but there is simply no way for HR to process all the incoming “applicant” crap it pays for, much less send out nice notes to people it interviews. Personnel jockeys are drowning in the drek gushing out of the job board pipe. They have no time to actually deal with candidates.
The good HR folks out there know who they are. They’re selective. They’re respectful. But the rest of HR has made its bed, inviting too many to jump in. Today, Slam-Bam-Thank-You-Ma’m is how HR does it, and don’t expect a call tomorrow.
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