It’s time to regulate the job boards

On November 28, 2022
It’s time to regulate the job boards

Question

You don’t have to look far to find complaints about the job boards, including LinkedIn, Indeed, ZipRecruiter and the rest. I’ve seen some ridiculous claims about how many jobs these websites actually fill, but nothing scientific. Has the government tried to rein these guys in? Has there been any attempt to regulate the job boards?

Nick’s Reply

regulate job boardsA quick search for “job board success rates” turns up nothing those boards can be proud of. At best, you’ll find loads of criticism about job boards. Several years ago, for a column I was writing for PBS NewsHour, I interviewed CareerBuilder. A spokesperson claimed the job board filled almost half of all jobs in the U.S. but no, she could not show me any data. Around the same time Indeed claimed 65% of hires. I’m still laughing.

What are job boards good for?

One of the more pointed critiques is from employment software vendor CareerPlug. Based on pre-COVID 2019 data, this study slams the failure of job boards as the weakest source of hires:

“An applicant who applied directly from a company careers page was 23 times more likely to be hired than an applicant from a job board.”

“An applicant who applied from a referral was 85 times more likely to be hired than an applicant from a job board.”

When I hear that boards are helpful, it seems to be mainly freelancers and contractors (that don’t want permanent jobs) that defend them.

What are job boards good at? Producing job applications — up to 88% of them. The “job boards produce quantity,” reports CareerPlug, “but not always quality.” Virtually every study I’ve encountered concludes other sources of hires are dramatically more productive. More applications don’t yield more hires. The job boards are simply delivering more wrong candidates and more wrong job “matches.”

So, why do the job boards dominate the employment system and suck up the bulk of recruiting dollars? I think it’s simply because they are not regulated.

Time to regulate the job boards?

It’s long past time the federal government properly investigated this database industry — because it’s not a recruiting industry. It’s an amalgam of database jockeys and marketers producing and hawking software that fails epically at recruiting because it does little more than keyword matching. No job board I’ve encountered seems to understand the rudiments of recruiting.

What should be regulated? I’d settle, to start, for basic disclosures.

Require from all job boards:

  • Outcomes Analysis: Show us the success rates for job hunters and employers that use a job board.
  • Substantiate the marketing claims: Show us an audit trail for a job or resume posting.
  • Disclose the source of each job posting (employer, recruiter, another job board?).
  • Verify and certify that a job posting is real, and take down ones that are filled or canceled.
  • Publish the original job post date and fill date.
  • Disclose on each posting how many people have applied to date.
  • Publish flowcharts of processes behind every job board.
  • Disclose algorithms a board uses to make matches and rejections.
  • Disclose salaries for all posted jobs. (This is already required by law in some states.)

That’s just a start.

Where is job board regulation?

To answer your question, I don’t believe government agencies have ever really attempted to regulate the job boards. Oh, there are anti-discrimination laws, truth-in-advertising laws, and more recently salary disclosure laws, but there is scant oversight and regulation of the recruitment advertising business. The Federal Trade Commission has prosecuted some recruitment scammers, but enforcement is too little and too rare. Chasing one-off scams does nothing to address the major players that dominate how you look for jobs and how employers try to hire.

I’m not a fan of regulation for its own sake, but an important purpose of government is to protect consumers from misinformation and systemic deceit in business. Interview 100 job seekers about their experiences with job boards and you’ll find plenty of deceit to justify a federal investigation — and regulation.

Do you think job boards should be regulated? What disclosures do you want to see? What regulations do you believe are necessary? What  misrepresentations and deceits have you encountered? Is there a way to regulate job boards into being truly effective?

: :

Back to Top

Is this the right company for me?

On November 21, 2022
Is this the right company for me?

Question

When I consider doing an interview or accepting a job offer, I’ve always just picked what felt best, but how should a person decide? The money and the job itself are obvious but how do I know a place is the right company for me to work? I’ve made some mistakes and I’d rather not make another! Thanks!

Nick’s Reply

right companyUltimately, this is one of the biggest career questions you must face. I find that people go job hunting mainly because they joined the wrong company to begin with. As you realize, money isn’t everything. And I know you’ll know when the money is right.

I take five key factors into account when I try to help a job candidate decide if a company is right for them.

These are the fundamental criteria on which I think you should judge an employer. Evaluate an employer based on:

  1. its people,
  2. its products,
  3. its finances,
  4. its prospects, and
  5. its reputation.

Define these anyway that makes sense in the situation. You must explore each of these factors in as much detail as you can. (If we have to pick the three most important of those, I think it’s 1, 2 and 5.)

As you make your inquiries, you’ll see that some aspects of this approach are a little touchy-feely in nature, and some require objective research and analysis. This approach requires a lot of something you probably do in your work: talking with people. (See also: How can I find the truth about a company?)

You could fill a book with information about just one company. But you must decide how much is enough.

So I put it out there to everyone: Is this list sufficient? Would you skip over any item? What would you add? How would you flesh out each of the criteria?

Maybe more important, how would you get the information you need to effectively assess whether a company is the right place to work? What questions would you ask?

Have a Happy Thanksgiving!

: :

Back to Top

For less job competition, avoid Fisherman’s Wharf

On November 14, 2022
For less job competition, avoid Fisherman’s Wharf

Question

I’ve been applying to job postings for which I meet all the criteria, and I mean all of them. I figure that’s one way to beat my competition — to really stand out. How much job competition am I likely to have if I do that? I was one of over 70 people they screened and one of 16 they interviewed. And it happened again, I didn’t get an offer. I wasn’t even a finalist. There has to be a way to minimize competition from the start, I just haven’t figured it out. Is it really possible that 70 other applicants met all the criteria? I doubt it, so why do companies entertain so many candidates? How do I improve my odds from the start?

Nick’s Reply

job competitionEmployers complain they can’t find the right people to hire and I think it’s because their recruiting is a herding task. They solicit too widely. This yields a preponderance of undistinguished candidates with a low probability of finding anyone that stands out.

Recruiting job applicants: More is not better

When employers post a job online, they’re casting a wide net. But more is not better. And it’s even worse because cattle-call “recruiting technology” makes it so easy to invite loads of marginal or even totally wrong applicants. It yields more of the same.

Look at the math. In your case 70 applicants were screened and 16 interviewed. HR will tell us “We got a lot of candidates to pick from!” This means they made 70-16=54 errors. That’s a lot of wasted overhead. Imagine how often this plays out. Employers will routinely sort through thousands of applications, whether manually or via software. They believe (irrationally) that the more candidates they have to choose from, the better the hire they will eventually make. (See  Reductionist Recruiting: A short history of why you can’t get hired.)

Your competition is loads of wrong applicants

I believe this approach is actually likely to diminish the quality of hire they make, simply because they are sorting and interviewing many more wrong candidates than necessary. Often, the result is that they hire none and are mystified about why.

When a company hires the best of a large number of candidates, most of whom are disqualified, it is gambling, not really selecting. If the best hire it could possibly make is among loads of “noise” — dozens or hundreds of wrong applicants — what goes up is not the chances of making the right hire, but of missing the best hire among the noise.

Avoid job competition

What does all this have to do with the job competition you face, and how can you avoid it to increase your chances of really matching a job and getting an offer? This “more is better” fallacy reveals a really straightforward alternative that you can immediately use to diminish your competition and increase your chances of getting hired: The best way to avoid competition is to not go near it. That is, stay away from the databases full of applicants that are stocked by online job postings and job boards like LinkedIn and Indeed.

Fisherman’s Wharf

When I lived in Palo Alto, California, I often had guests from the east coast. I’d take them touring around the Bay Area. When we got to San Francisco, everyone wanted to go to Fisherman’s Wharf. It was all I could do to dissuade them: “Fisherman’s Wharf is a tourist trap.”

“No, no — we heard it’s great! Everyone told us to go there! We want to see Pier 39! We want to eat crabs and sourdough bread!”

Of course everyone told them to go there. That’s San Francisco’s crowd-management marketing at work.

The HR Corral: Where the cattle go

San Francisco is a small city, surrounded by water on three sides, with no possibility of sprawling out. Residents and people that work in the city suffer enormous congestion on streets and sidewalks. I’ve always surmised that the city intentionally drives visitors to aggregate in and around Fisherman’s Wharf. The city’s marketing seems to keep visitors corralled there, offering many distractions that attract tourist dollars and time — while keeping those teeming hordes out of everyone else’s way.

The job boards and databases serve the same purpose, if unintentionally. They are a corral not unlike Fisherman’s Wharf. Job seekers flock to them because HR tells them to gather there, stand and wait, like tourists eager to be fleeced, like cattle to the slaughter. “Jobs websites” are designed and marketed to make them seem the best way to apply for jobs. Even HR believes they are the easiest way to recruit and hire.

Steer away from job competition

If you steer away from the madding crowds of Fisherman’s Wharf, you’ll find a lovely city with interesting things to do and people to meet. Every city dweller has a tip about the best restaurants, the hippest bars, the best neighborhood shopping and the coolest little-known sights. All you have to do is circulate solo, without a frightening horde surrounding you. You’ll find all kinds of wonderful experiences in San Francisco — and little interference from competition.

This is why you can’t seem to beat the odds: you’re allowing yourself to be corralled with all your competition. It’s easy to avoid the competition. Don’t go where the competition accumulates. Reduce your competition and increase your chances of getting hired.

5 tips for less job competition

Skip any gate or doorway to job-database corrals. Go where “the locals” hang out. Managers with hidden job needs, and people that can introduce you to their managers, hang out in accessible places that aren’t crowded with your competitors.

  1. Attend continuing education and training programs where you’ll find people that do the work you want to do.
  2. Participate in professional events where your future colleagues gather. It’s a low-pressure, fun way to meet insiders that can help you.
  3. Go have a drink or a meal where employees of your target companies socialize.
  4. Join in and contribute to the online work-related forums frequented by professionals you’d like to work with.
  5. Study the business media that cover the people, work, products, technologies and business dealings of companies you’d like to work for. Make it a game or puzzle: Try to suss out what jobs may be opening up based on news about a company. Contact the movers and shakers you read about, ask about their work and ask for advice.

Avoid Fisherman’s Wharf. Avoid corrals where your competition is penned up — but be grateful for them! Less competition means more high quality professional contacts for you. To improve your odds from the start, go where the insiders are more likely to welcome you because you’re not part of a cattle drive.

What’s the best way to avoid the herd (and job competition) when looking for work? Or, is it better to “play the numbers” and apply to job postings everyone else uses?

: :

Back to Top

Giving notice when you resign: 6 ways to avoid trouble

On November 7, 2022
Giving notice when you resign: 6 ways to avoid trouble

Question

I’m getting conflicting advice about giving notice before I resign my job after accepting a new job offer. A career coach told me I have to give notice or ruin my reputation. (“Don’t’ burn bridges.”) A guy I used to work with got burned when he gave notice: his boss demanded he stay a month to train somebody! Another was immediately escorted to the door by company security. (He was counting on a couple of weeks’ more salary.) Not all stories are bad but I don’t like to take risks when I can avoid them. I’d prefer to just make a clean cut without notice. Do you have any tips to play it safe?

Nick’s Reply

giving-noticeI’ll summarize what I think are six important considerations that should help keep you out of trouble when giving notice that you’re quitting your job. I’ll emphasize up front that you must do your own calculation and decide for yourself what is your best course of action.

1. Check your obligations before giving notice

It’s astonishing how many people think their basic freedoms vanish when it comes to their jobs. Just as you’re free to move from one state to another when you wish, without anyone’s permission, you’re free to change jobs anytime you wish (with or without giving notice) — unless you signed an agreement accepting limits on this choice. Check the obligations you agreed to.

Do you have an employment contract? (These are rare in the U.S. and usually involve executive positions.) If you do, read it carefully, or have an employment attorney review it. Keep in mind that the job offer you signed may be a kind of contract, and it may incorporate by reference your company’s employee policy manual — which may say something about a notice requirement. It matters what you sign and agree to when you accept a job.

2. Check for “employment at will” law

In most U.S. jurisdictions employment is “at will” — your company can terminate you at any time for any or no reason, without giving you any notice. But if you work in an “at will” state, you can likewise quit. Whether you should quit without notice is usually your choice. Make sure you know the employment law in your state — and review what you have contractually agreed to.

3. Check your company’s history

Nose around before you decide. Has your employer made life difficult for other employees that quit without notice? Some employers actually handle resignations with aplomb. It’s worth finding out your company’s actual practices because that may factor into how you calculate your risk.

4. Check your reputation risk

That career coach is correct: resigning without notice can damage your professional reputation. (Your employer may put you on a no-rehire list.) If word gets out, it might damage your rep with other employers.

However. This is a risk you must calculate. While quitting without notice can be a crappy thing to do, it might be prudent anyway. Sometimes we have to make tough choices. If giving notice might put you in serious jeopardy, avoiding the risk may be preferable to doing what’s expected.

Now let’s talk about potential jeopardy.

5. Check the consequences

Giving notice because “it’s the right thing to do” might trigger consequences you haven’t considered. Like the friend you mentioned, you may not get two weeks yourself — of additional salary or time between jobs that you expected. You may be told to leave immediately without a chance to gather your personal belongings. (“HR will mail your stuff to you.”)

If you work in sales or get paid a bonus, policy might dictate that you don’t get the money unless you’re employed there on the date it is set to be paid — and unless you provide notice. Quitting without notice may trigger instant recovery of educational or relocation investments the company made in you. If you work on a “draw” in sales, you might actually owe the company money it advanced you against future commissions. (See The 6 Gotchas of Goodbye.)

An employer cannot withhold your pay, but you must understand what constitutes pay in your specific case. But don’t run from choices like these. Depending on the financial rewards and professional opportunities provided by your new job, it may be worth resigning without notice.

6. Check the spite factor

Tendering a resignation usually elicits this question: “Where are you going to work next?” It may seem as innocent as HR’s request that you sit for an “exit interview” and explain yourself. But you owe no one any explanations, or information about your future.

I’ve seen spiteful employers go out of their way to nuke a departing employee’s new job offer. Is there any chance your old boss would contact your new employer and try to poison your well? Please think about this. That offer you accepted could be rescinded. In my experience, it’s rare. But if it does happen, the consequences for you could be dire. A risk might seem small, but when the cost is potentially immense, I don’t think taking a chance is prudent..

My advice: Don’t tell anyone even remotely associated with your old company where you’re going until you’re already there. “No offense, but I’ll be happy to get in touch once I’ve settled into my new job and we can have lunch.”

I’m not suggesting you should never give notice when resigning. But if you decide to part company suddenly, take time to evaluate the risks, and to calculate the potential costs and benefits of quitting without notice. Is your new job worth it?

Do you give notice when you resign a job? Have you been happy with the outcome? Are there circumstances when you think not giving notice in advance of leaving an employer is prudent?

: :

Back to Top