So I get back from a week-long trip to the San Francisco Bay Area and find a slew of e-mails from readers who wanted to share a link to this hilarious article in The Atlantic:
How many golf balls will fit into a school bus?
Laszlo Bock, senior vice president of “people operations” at Google is quoted in the article:
“We found that brainteasers are a complete waste of time… They don’t predict anything. They serve primarily to make the interviewer feel smart.”
Well, anyone who reads Ask The Headhunter already knew that.
But in career circles, Google’s idiotic practice was of course lauded and marked as state-of-the-art interviewing technology. The emperor’s imaginary clothes were beyond reproach because, after all, it’s Google.
This revelation wouldn’t even be worth noting if not for Bock’s explanation of what Google does today in job interviews:
Bock says Google now relies on more quotidian means of interviewing prospective employees, such as standardizing interviews so that candidates can be assessed consistently, and “behavioral interviewing,” such as asking people to describe a time they solved a difficult problem.
In other words, Google’s personnel jockeys are using the same goofy “techniques” loads of other personnel jockeys use:
A list of canned questions designed to make sure everyone is inteviewed fairly and without discrimination.
Yo, Google: The point is to find the candidate who has an unfair advantage over every other candidate because they’re the best candidate — and you can’t assess that by making sure you ask every putz who shows up the very same questions. (Imagine trying that with the next five people you go on a date with.) The point in a job interview is to discriminate! To discriminate means to identify key differences and to carefully select the person that stands out as different from the rest and best suited to your needs. “Standardized inteviews” tie a manager’s hands and turn interviews into a meatgrinder.
This is a tried and dopey interview technique that HR consultants invented to justify their sorry existence and bloated fees. It’s named after what’s missing in the method entirely: behavior. That’s right: There is no behavior in the behavioral inteview. It’s all talk. These interviews are about what you did last year, two years ago, or sometime in your life:
So, the last three women I dated really liked me, and I bought them flowers now and then, and took them out for dinner, and listened to them tell me their problems. I’m a great guy. You can ask them. So, will you marry me?
What you did last year is not a good reason for hiring or marrying (or even dating) you. How you solved a problem two years ago tells us nothing about how you’ll tackle the specific problems and challenges a specific manager at Google is facing today. Not any more than being able to guess at what you might charge to wash all the windows in San Francisco.
Yo, Google: Ask each candidate to show you how he or she would do this job today, tomorrow, next week, next month, this year! Put them in front of the work and let them show you.
Google’s admission is no surprise. Managers who interviewed using goofy questions like, “How many barbers are there in Chicago?” were basically saying, “Search me!” about who was worth hiring. Trouble is, they’re still saying, “Search me!” when they use canned personnel jockey questions to figure out who can do the work.
Or, they could just put on one of those “arrow through the head” props and ask job applicants how they think it got there. Seems to me Google is still pretty stupid about inteviewing.